HR Issues and Internal Clients

Human Resources knows about many HR Issues in the organization. It tries to solve them all, but it should always find the internal client, who should make the “order” to solve the HR Issue for him or her.

The internal client should always recognize the HR Issue, the risk from not solving the issue and the benefits for the unit, department or the whole organization, when the HR Issue is successfully solved.

The HR Issues cannot be solved by making everyone happy, the HR Issues are usually about benefits for one group of employees, which is not liked by the rest of the organization. The managers with no benefits want to solve the issue and the manager with the benefit wants to protect it for his or her employees.

The HR Manager has to find the manager with the power and influence as the HR Issue can be solved and the solution can be decided and the decision is respected around the whole organization.

Many HR Issues can be decided just by the CEO of the organization. The CEO has many areas of the interest and Human Resources has to select just the most important HR Issues to be presented and the CEO has to believe, the solution will bring value added for the whole organization.

The Human Resources repeats the same mistake as it tries to solve the HR Issue at the lowest level. Many HR Issues are company wide and they need a consensus of the top management. Human Resources has to lobby with the top managers to get the support and buy-in and the key internal client should push the solution through the decision bodies of the organization.