HR Front Office

The HR Front Office deals with the internal and external clients of Human Resources. The HR Front Office is quite a new department in the HR Organization and it is usually the result of the business partnering model in the organization.

The HR Front Office acts as the single point of the contact for the employees dealing with HR. The internal clients are not pushed to investigate the right person to communicate with, the HR Front Front Office employees deliver the request to the right person inside.
The communication with the clients is the main responsibility and role of the HR Front Front Office. They are responsible for the specification of the request and finding all the necessary details at the client side.

The HR Front Office is paid to spend its time with the internal client. The HR Front Office Professional has to gain a deep knowledge of the internal client, the processes, the main products and the employees. The HR Front Office has to provide the consultancy and it has to be based on knowledge of the client and the client has to trust to the HR consultancy.

Being in HR Front Office is about a long run as the basis of the relationship with the internal client is the trust. The internal client has to agree with opening the issues to the HR Front Office and they have to provide the honest and confidential service. The HR Front Office cannot speak about the issues widely and publicly as the internal client will not ask for any other service.

Most issues can be solved directly at the client as the employees can help themselves easily. When the issue is more complex, the HR Front Office has to find the best practice from other parts of the organization and when no best practice is available, the general solution has to be developed by the HR Centers of Excellence.