HR Back Office

The HR Back Office is the administration heart of Human Resources. The HR Back Office is not just about filling the papers, but it keeps all the HR Processes running and compliant with the HR Policies and external law regulations.

The HR Back Office is the origin of Human Resources and it is the center of every HR Function, including the modern ones. HR Back Office is always sceptic about the success of the new initiatives and the employees are focused more on the perfection of their job than the innovative part of the job.

The HR Back Office usually includes personnel administration, payroll and hard data handling in the softer processes of Human Resources. When Human Resources is pushed to outsource its employees, HR Back Office is the first part of Human Resources to be outsourced.

The efficient HR Back Office is always necessary as the HR can play the role of the Administration Expert defined by David Ulrich. Just when the administration works, the HR Employees can focus on processes with value added to the internal and external customers.

The HR Back Office needs a clear communication channels with the HR Front Office and the HR Centers of Excellence as the HR Back Office has to process the requests from the HR Front Office using the processes and procedures defined by the Centers of Excellence. When the co-operation does not work smoothly, the clients will not evaluate HR as a good working function.